At SP ECOMMERCE TRADING, we aim to provide a smooth and reliable delivery experience for every customer.

Order Processing

Orders are generally processed after successful payment confirmation or order confirmation, depending on the payment method selected.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Delivery Time

The estimated delivery timeframe will be communicated during the ordering process or through the order confirmation.

Delivery times may vary depending on the customer’s location, product availability, courier operations, weather conditions, public holidays, transportation disruptions, and other factors beyond our reasonable control.

Estimated delivery dates are therefore indicative and may occasionally change.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on the delivery location, order value, product type, or applicable promotional offers.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code, and other relevant details.

SP ECOMMERCE TRADING will not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided during checkout.

Customers should ensure that their phone number and email address remain accessible after placing an order.

Delayed or Failed Delivery

Although we work with logistics partners to facilitate timely delivery, delays may occur due to circumstances outside our control.

If a delivery attempt fails because the recipient is unavailable or the address provided is incorrect, the courier may make additional attempts or return the package to the sender according to its applicable procedures.

Damaged Packages

Customers are encouraged to inspect the package at the time of delivery. If the package appears visibly damaged or tampered with, customers should document the condition with photographs or video and contact our customer support as soon as possible.

For eligible damaged or incorrect products, customers should follow the procedure described in our Returns & Refunds Policy.

Contact

For shipping-related questions, contact:

Email: specommercetradig@gmail.com

SP ECOMMERCE TRADING
R/AB/4, Durga Tower, Raghunathpur North, Teghoria Main Road, Ward No. 9, Hatiara, Baguiati, North 24 Parganas, Kolkata – 700157.